At Habit, we stand behind every product we make. Because our products are consumable, how we handle an issue depends on what went wrong and how your order was placed.
One-time purchases can be protected against loss, theft, and shipping damage by adding Route Shipping Protection at checkout. If your Route-protected order is lost, stolen, or damaged in transit, file a claim directly with Route for a replacement or refund. Claims must be filed within Route's claim windows, and damage claims require photos of the item and packaging.
Orders without Route protection: If you decline Route Shipping Protection at checkout, Habit is not responsible for orders that are lost, stolen, or damaged in transit, and these orders are not eligible for a replacement or refund. Please make sure your shipping address is correct before placing your order.
If your package is returned to us as undeliverable, unclaimed, or refused, we'll contact you by email to arrange reshipment. Reshipped orders are subject to a new shipping charge. If you don't respond within 30 days of our first contact, we'll refund the order to your original payment method, minus original shipping charges and any Route protection fees, and close the order. Returned or unclaimed shipments are not covered by Route Shipping Protection.
If a product is defective (including vape or cartridge hardware) or you received the wrong item, contact us within 7 days of delivery at info@habitcbd.com or (800) 646-0362. Include your order number and a photo of the issue. We'll send a replacement or issue a refund, and in most cases you won't need to send anything back.
Subscription orders are covered by Habit directly. If a subscription order arrives damaged or defective, or you received the wrong item, contact us within 7 days of delivery with your order number and a photo, and we'll make it right. You can cancel or pause your subscription anytime from your account dashboard before your next billing date.
Unopened, unused products in their original sealed packaging may be returned within 30 days of delivery. Contact us to start your return and we'll email you a prepaid return label. Once we receive and inspect the item, we'll refund the product price to your original payment method. Original shipping charges and Route protection fees are non-refundable.
For health, safety, and compliance reasons, we can't accept returns of opened or used products. If a product didn't work for you, reach out anyway. Our team is happy to help you find a better fit.
Clearance, final sale, promotional, and free items are not eligible for return.
Approved refunds are processed within 3–5 business days of receiving your return. You'll get an email confirmation, and funds typically appear within 5–10 business days depending on your bank.
Products bought from a Habit retailer or distributor must be returned to the original place of purchase. Wholesale orders are governed by our wholesale terms.
Contact us at info@habitcbd.com or (800) 646-0362.